PETITE BOUTIQUE - Sarah Louise Dresses - Jean Bourget

This is our frequently asked questions page.

Q. How secure is petiteboutiquekids site and checkout?

A. This is quite an important question so we have taken it very seriously for you to buy from us we need to know you feel safe, so we have done our best from the minute you decide to start the buying process with us. It's not just the checkout that needs securing but the information you put in before that too. So right from the minute you decide and enter our checkout your information is secured with our SSL platform (you can see it at bottom of each page). Next we had to decide about payments, so first we chose PAYPAL, Paypal has it's own security as you go through the payment so we protect you until they take over.

Paypal is world wide and very well secure www.paypal.com

Next we chose NETBANX. Netbanx is a very secure merchant banking system here in the UK. www.netbanx.co.uk

With more than 10 years of experience in integrating new and established merchants, NetBanx is an industry-leading provider of multi-currency credit and debit card payment solutions for businesses of all types and sizes. In addition to a simple integration process, NetBanx offers its merchants leading technical and customer service. NetBanx’s clients include governments, universities, insurance companies and a diverse range of small businesses. Our long-standing relationships with some of the world’s most important banks allows us to provide unrivaled service and 24-hour, year-round customer service to any type of business.

NetBanx is based in Cambridge, England and is a subsidiary of the NETELLER Group.

About the NETELLER Group PLC
Trusted by millions of consumers and thousands of merchants, NETELLER is the world's largest independent global money transfer business. NETELLER PLC is a public company traded on the London exchange (AIM) and NETELLER UK Ltd. is authorised and regulated by the Financial Services Authority.

So we think we have succeded in security, that question came from Robert and Amy Grace of Ashville, North Carolina, USA

Q. How does your returns system work?

A. We are happy to refund on any item within a seven day period.

What you must do is email us at (sales@petiteboutiquekids.co.uk ) within 48hrs of receiving your purchace to let us know why you want a refund and we will give you a returns number so you can return your purchace, goods must be returned in the same condition as was sent out and with all labels and packageing, we will not except parcels that do not have a returns number. It's our aim to keep you as a valued customer, so it's important to us that our returns system works for you and us.

Thankyou Joyce Robinson from the Newcastle, North East, UK for that question.